Terms & Conditions
Credit Card Authorization and Guarantee Policy
To ensure the smooth processing of your reservation, all bookings must be guaranteed with a valid credit card at the time of reservation. At check-in, your credit card will be authorized for the total amount of your stay, including any applicable fees such as pet fees or additional services.
Credit Card Authorization Process:
If the credit card authorization applied at the time of booking has expired by the time of your arrival, we will reauthorize the full amount of your stay, including any additional fees, to your credit card.
If the credit card authorization from your booking remains valid upon your arrival, no further action will be taken.
In the event of changes to your reservation on the day of arrival:
No changes or add-ons: The original authorization will be captured and processed at check-out.
Changes or add-ons to your reservation: The original authorization will be voided, and any adjustments to your charges will be applied to your credit card at check-out.
This process helps minimize the risk of multiple charges or credits and reduces transaction fees for both guests and the hotel.
Forms of Payment:
While we require a credit card for reservation guarantees, you may choose to use any other form of payment upon checkout.
For any inquiries regarding this policy, please feel free to reach out to our front desk.
PROPERTY AND CANCELLATION POLICIES
Upon check-in, you will have received an SMS text message from our hotel management system requesting guest arrival information. All guests are required to provide valid government-issued identification, like a driver’s license or passport. If you would prefer to check-in at the front desk, please provide an arrival time so that we can be available to greet you! Some room rates, like our active military discount, may require further identification. Check-in is at 3 p.m. PST and check-out time is at 11 a.m. PST.
If you would like to request late check-out, please contact us on the day of your departure and we will confirm based on availability. Late check-out is available for an additional $25 per hour (up to three hours) after 11 a.m. For example: If you’d like to check out two hours late, at 1 p.m., the additional fee would be $50.
If you’d like to check-out earlier than 11 a.m., that’s fine! Please text us “Goodbye” when you leave so that our housekeeping team may attend to your room. If you have a great stay, we’d love to hear about it! As a small business, we really appreciate guest reviews.
CANCELLATION
Cancellation requests for a full refund will be granted if communicated to The Orenco Hotel by 3:00 p.m. PST a minimum of 72 hours (3 days) prior to your arrival date. A cancellation fee equal to one-night stay plus tax will be charged for reservations cancelled within 72 hours of arrival. No refund will be granted for reservations cancelled after 3:00 p.m. on the day of arrival.
PARKING
Free, abundant public street parking is available along NE Orenco Station Parkway and the cross-street NE Brighton Drive, which runs along the south end of Orenco Station’s Central Park.
HOUSEKEEPING
We follow the highest lodging industry standards for cleaning and sanitation. In addition, since COVID-19, our policy is not to enter occupied guest rooms to perform housekeeping services unless specifically requested by the guest.
Please advise housekeeping upon arrival of any specific needs during your stay by texting us. You may request clean bath towels, hand towels, washcloths, a bed refresh, water bottles/coffee restock, garbage removal, and/or a general cleaning to reset your room to its original guest-ready condition. Please let us know what services you require, and we’ll happily schedule service between 9:00 a.m. and 2 p.m. each day.
QUIET ENJOYMENT
It is our expectation that all guests, visitors, and pets will be courteous and respectful of other guests staying at our boutique hotel. Please behave so as to increase the quiet enjoyment of all—we so appreciate your cooperation in making TheOrenco a great place to relax!
SMOKING POLICY
All guest rooms and public spaces at The Orenco Hotel are 100% non-smoking. Our smoking policy covers all types of tobacco and marijuana products, including but not limited to: e-cigarettes, smudging, vaping, and the burning of incense or sage. Please note that violation of this smoking policy may result in additional fees of up to $250.
Please be a responsible smoker and:
1) Take it outside away from any open doors or windows. It is acceptable to smoke in outside patios and courtyards if you ensure all doors and windows are closed.
2) Utilize provided ashtrays and dispose of cigarette butts in the trash. Please do not toss them on the ground for someone else to clean up!
PRICING & TAXES
All of our pricing is U.S. Dollars (USD) and subject to 14.5% applicable taxes, which include: 1.5% State of Oregon Transient Lodging Tax, 9.0% Washington County Transient Lodging Tax, 3.0% City of Hillsboro Transient Lodging Tax, and 1.0% Orenco Station Live/Work HOA Fee.
THIRD-PARTY PAYMENTS
Reservations made with a credit card belonging to another person who will not be present at check-in will need to:
1) Request, fill out, and return a completed 3rd Party Credit Card Authorization Form, which provides written authorization signed by the third-party credit card holder, and
2) Submit a front-side photocopy of the third-party individual’s credit card, and
3) Submit a photocopy of the third-party person’s government-issued identification.
PAYMENT & TERMS
Credit and debit cards will be “authorized” (also called a “hold”) at the time of booking for the total amount of your stay shown on your reservation confirmation. The total amount authorized will be charged to your card on the day of arrival.
TRAVELING WITH MINORS
One guest in your party must be at least 21 years old and have valid government-issued photo identification.
PET POLICY
Pets are only allowed in Courtyard King rooms. Please be a responsible pet owner and clean up after your pet! Let us know if you need supplies. Our pet fee is $20/night. Click here for our full Pet Policy.
- Please utilize the dog bed, not our fancy linens, for your pet to sleep. Allowing pets to lay on our linens may result in additional cleaning fees to remove pet hair.
- Pets must be well-behaved and house-trained. Please keep your pet from barking.
- Pet owners must be with their pet at all times. Do not leave your pet unattended in the hotel room! Unattended pets may be removed without notice and placed within the care of Hillsboro’s animal control.
- Pets are not allowed in common areas of The Orenco Hotel—only your room and courtyard.
CELEBRATION/WEDDING PARTY POLICY
Having only ten guest rooms, a very small footprint, and no conference room, TheOrenco only allows celebrations inside the hotel if the party books all ten of our rooms. Please contact us for more details.
SERVICE ANIMAL POLICY
Service animals are welcome at TheOrenco! In compliance with the Department of Justice ADA regulations, a service animal is defined as “a dog that has been individually trained to do work or perform tasks for an individual with a disability.” The task(s) performed by the dog must be directly related to the person’s disability.
Emotional Support Animal (ESA) “companion” and “comfort” dogs are not service animals protected by the ADA and are subject to our standard hotel pet policy (allowed only in Courtyard King rooms, $20/night charge). If you have a pet that is not a service animal, we respectfully request that you honor the good work of service animals by not claiming that your pet is a service animal. Please review our Service Animal Agreement for our full policy.
